1. General
By engaging the services of Mr. Clean Adelaide (“the Company”), you (“the Client”) agree to adhere to and be bound by the following terms and conditions. The Company reserves the right to amend these terms and conditions at any time without prior notice. It is the Client’s responsibility to review these terms periodically.

2. Booking and Payment
2.1 All appointments require a non-refundable deposit to secure the booking.

2.2 The balance of payment is due upon completion of the service unless otherwise arranged in writing.

2.3 Accepted payment methods include cash, credit/debit cards, bank transfers, Afterpay, and ZipPay.

2.4 Failure to make timely payments may result in additional charges or cancellation of future services.

 3. Cancellations and Rescheduling
3.1 Cancellations must be communicated at least 24 hours before the scheduled appointment. Failure to do so will result in forfeiture of the deposit.

3.2 Rescheduling of appointments is permissible if requested at least 24 hours in advance. The deposit will be applied to the rescheduled appointment.

4. Services
4.1 The Company offers various detailing services, including but not limited to interior and exterior detailing, ceramic coating, paint protection film, and window tinting.

4.2 Service descriptions and prices are subject to change without prior notice.

4.3 Additional charges may apply for optional services or custom requests. The Client will be informed of any additional costs prior to the commencement of work.

4.4 If the condition of the vehicle requires additional time or resources, the Client will be notified, and extra charges may apply.

5. Liability
5.1 The Company is not responsible for any pre-existing damage to the vehicle. The Client is advised to disclose any existing issues before the commencement of work.

5.2 If a vehicle has been resprayed, the Company will not be liable for any damage or defects arising from the resprayed areas during the detailing process.

5.3 While every effort is made to protect the vehicle during service, the Company will not be liable for minor scratches, dents, or damages that may occur.

5.4 The Company is not responsible for any mechanical or electrical issues that arise during or after the detailing process.

5.5 The Client must inform the Company of any aftermarket modifications or accessories that may require special care.

6. Customer Responsibilities
6.1 The Client must ensure that their vehicle is in a reasonable condition for the booked service.

6.2 Personal belongings should be removed from the vehicle before the service. The Company is not responsible for any loss or damage to personal items left in the vehicle.

6.3 The Client is responsible for ensuring that their vehicle is legally parked and accessible for the duration of the service.

7. Warranty
7.1 The Company provides a limited warranty on specific services, such as ceramic coatings and paint protection films. Warranty details will be provided at the time of service.

7.2 Warranty claims must be accompanied by proof of service and are subject to inspection by the Company.

7.3 The warranty does not cover damage caused by improper maintenance, accidents, or environmental factors.

8. Ceramic Coatings
8.1 The Company offers ceramic coating services that provide long-term protection for vehicle paintwork.

8.2 Ceramic coatings are designed to offer resistance against environmental contaminants, UV rays, and minor abrasions.

8.3 The effectiveness and longevity of ceramic coatings depend on proper maintenance and care by the Client.

8.4 The Company recommends following specific aftercare instructions provided at the time of service to ensure optimal performance of the ceramic coating.

8.5 The Company is not liable for any damage resulting from improper maintenance, use of unsuitable cleaning products, or failure to adhere to aftercare guidelines.

8.6 Warranty for ceramic coatings is subject to inspection and adherence to the prescribed maintenance schedule.

 9. Privacy Policy
9.1 Personal information collected during the booking process will be used solely for the purpose of providing the service and will not be shared with third parties without the Client’s consent.

9.2 For more details on our privacy practices, please refer to our Privacy Policy.

10. Complaints and Disputes
10.1 Any complaints must be reported to the Company within 48 hours of service completion.

10.2 The Company will endeavor to resolve any disputes amicably. If a resolution cannot be reached, the matter may be referred to a mediation service.

 11. Force Majeure
11.1 The Company is not liable for any failure to perform services due to circumstances beyond its control, including but not limited to natural disasters, severe weather conditions, and other acts of God.